LeadSystems (Pty) Ltd - Privacy Policy

Last Updated: August 22, 2025

1. Our Commitment to Your Privacy
LeadSystems (Pty) Ltd ("LeadSystems", "We", "Us") is committed to protecting the privacy and security of your Personal Information. This Privacy Policy explains how we collect, use, process, and safeguard the data you provide when using our software platform and related services (the "Service"). This policy is designed to comply with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.

2. Information We Collect
We collect information necessary to provide and improve our Service:

Account Information: Your name, business name, email address, phone number, and billing details required to create and maintain your account.

Client & Lead Data: Personal information of your customers and leads that is processed by the AI Employee on your behalf. This includes, but is not limited to, names, contact details, call recordings, voice transcripts, and text-based chat logs. In this context, you are the "Responsible Party" for this data, and we act as the "Operator" processing it under your instruction.

Website Data: Any files, databases, emails, and content stored on our servers if you subscribe to our website hosting services.

Usage Data: Anonymized information on how you interact with our Service, which we use for analytics, service improvement, and security monitoring.

3. How We Use Your Information
Your information is used exclusively for the following purposes:

To provide, operate, and maintain the Service you have subscribed to.

To process your Subscription payments and manage your account.

To provide you with technical support and training.

To monitor for security threats and ensure the integrity of the Service.

To comply with legal obligations and enforce our terms.

4. Confidentiality and Data Security

We treat all your data as strictly confidential. We will not access, view, or modify your client and lead data except when absolutely necessary to provide the Service, resolve a technical support issue at your request, or if required by law.

We implement and maintain appropriate, reasonable technical and organisational security measures to protect your data. This includes SSL/TLS encryption for data transmission, regular encrypted backups, and secure server infrastructure.

We will never sell your Personal Information or your client data to any third party. We only share information with authorized personnel or trusted subcontractors who are bound by strict confidentiality obligations and require access to perform their duties.

5. Your Rights and Responsibilities

You have the right to access, correct, or request the deletion of your personal account information at any time.

You are solely responsible for ensuring that your collection and use of your clients' and leads' personal data through our Service comply with all applicable privacy laws and regulations.

6. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: [email protected]